退款政策

Return Policy
 
We offer a 30-day return window, starting from the date your order is delivered.
 
EU Statutory Cooling-Off Period
 
For customers residing in the European Union, you hold a statutory 14-day cooling-off period under EU consumer protection regulations. Within these 14 days after receiving goods, you may cancel your order and return items without stating any reason, subject to the return eligibility rules below. Our extended 30-day return window applies to all regions, which fully covers the mandatory 14-day legal right for EU buyers.
 
Eligibility for Returns
 
- Items must be unused, unassembled, and in original condition with all original tags, packaging, and accessories intact.
- A valid order number and proof of purchase are required for all return requests.
- Clearance sale items and custom-made furniture are non-refundable and non-returnable.
 
Shipping Cost for Returns
 
Buyers are responsible for all return shipping fees for non-defective, voluntary returns, including returns made within the EU 14-day cooling-off period. We will cover return shipping costs only for items that are damaged, defective, or incorrectly shipped on our part.
 
In accordance with EU consumer law, EU customers exercising the statutory 14-day cooling-off right are responsible for the cost of returning the goods to our designated return warehouse.
 
How to Start a Return
 
1. Submit a return request via muying0728@gmail.com with your order number and return reason. EU buyers who wish to exercise the 14-day cooling-off right should clearly state this in your request.
2. After your request is reviewed and approved, we will send you a return label, return warehouse address, and detailed shipping instructions.
3. Any packages returned without prior official request and approval will be rejected and will not be processed for refund or exchange.
4. Refunds will be issued to your original payment method within 7 business days after our warehouse receives, inspects, and confirms the condition of your returned items.
 
Damaged or Incorrect Items
 
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and outer packaging. We will resolve the issue by offering a replacement, exchange, or full refund at no extra cost.
 
Non-Returnable Items
 
The following items cannot be returned or exchanged:
 
- Custom-made furniture, personalized orders, and custom-sized products
- Clearance sale final items
- Personal care and beauty products
- Perishable goods including flowers, food, and plants
- Hazardous materials, flammable liquids, and gases
 
If you have any questions regarding our return policy, feel free to contact our customer support team anytime.